VocabClass - FAQ Teachers Frequently Asked Questions


General Questions:

  • How to contact us?


    1. Live Chat: Real time response during business hours 9 a.m.-5 p.m. EST we offer a live chat (bottom right of the page).

    Live Chat

    2. eMail: The second quickest way to contact us and get a response within hours is via email: admin@vocabclass.com

    3. Twitter: @SpellingClass

    4. Phone: 904-479-6322

    5. Snail mail:
    Synergy 1 Group, Inc.
    Attention: VocabClass
    130 Corridor Road
    Unit 2152
    Ponte Vedra Beach, FL 32004

  • Is VocabClass free?

    Answer: You can join Vocabclass.com for free. When you become a member you will automatically start as a premium membership with a 7 day trial which requires no financial information. When your 7-day trial expires you will need to purchase a premium package to continue to use the program.

  • Is there a money-back guarantee?

    Answer: All premium memberships have a 7 day refund policy with a $7 processing fee for cancellations. You can try before you buy with our trial membership which requires no financial information.

  • Do you accept Purchase Orders?

    Yes. You can go to our Purchase Order form OR email admin@VocabClass.com with your purchase order. Please include the number of classrooms you would like to purchase. All checks are made out to:

    Contact: joe@spellingclassroom.com

    Snail Mail:
    Synergy1 Group, Inc.
    130 Corridor Road
    Unit 2152
    Ponte Vedra Beach, FL
    Phone: 1 888 448-3363

  • Do you have a spelling placement test?

    No. Our program is set up by grade, we encourage students to start at their grade level and if it's too challenging students can go back one year.

  • How is VocabClass different from Spelling City?

    VocabClass is unique from other spelling programs in many ways. Click here to view a summary of our unique features.

  • I only have one student, do you have a one student package?

    If you are a parent using the program for your children we have recently added an individual student package plan.

    The Family package is meant for 1 to 5 students. If you have a family larger than 5, you can add individual seats to the package.

  • Is VocabClass self-paced learning?

    At school, students are required to advance as a group, but with VocabClass, your child has the ability to govern their own progress and excel at their own pace. The program provides student's with continual progress cues how how they are doing and what to do next.

    Students have an up-to-date visual snapshot of how they're doing via their Course Summary page.

  • Is VocabClass aligned with Common Core State Standards?

    Keeping in mind Common Core State Standards (CCSS) is not a curriculum but a set of standards. VocabClass.com is a resource that supports CCSS initiatives such as foundational reading skills, writing, language arts and cross curricular learning.

    To see how our program aligns aligns with state and Common Core State Standards click here!

  • What is the difference between the spelling and vocabulary word lists?

    The differences between spelling and vocabulary word lists are:

    • Spelling word lists - focuses on how words are spelled and pronounced.
    • Vocabulary word lists - focuses on the meaning of words and using the word in context.

    For example. a spelling word list could have words like -hat, sat, rat, cat'. A vocabulary word list would have words like -greedy, arrive, nervous'.

  • Why do you include all learning modules for both a spelling & vocabulary list?

    As a default, all modules are turned on and accessible for all word lists.

    Our average student spends one week on a word list. We feel anytime a student is learning a word regardless which list is comes from we want our students to master all components of each word (both the word's spelling and meaning). For example, after a student works on a spelling list for a week we want them to not only master the spelling of each word on their list but also know the word's definition, synonyms, antonyms and be able to use the word in a sentence.

    This is our recommendation but we add the flexibility via the teacher's account to turn off any module a teacher does not want their students to access.

    Our teachers know what is best for their students!

  • Do you have a letter to send home to parents?

    You can find the letter in your teacher's account -Settings' tab.
    Parent's Permission Letter Parent Letter

  • Do you have a spelling placement test?

    Our program is set up by grade, we encourage students to start at their grade level and if itís too challenging students can go back one year.

Program/Technical Questions:

  • Do you have training videos?

    Yes! We have in-product training videos throughout the program. Go to our Training Suite to view our training videos.

    Training Suite

  • Do you have VocabClass on mobile devices like iPads, and Android and Kindle Apps?

    The VocabClass.com LIVE site works on most mobile devices.

    Please test on your mobile device.

  • Do you have guidelines on how to use the program?

    Please find our general guidelines below.

    We recommend students:

    • - Students do not need to complete EVERY lesson in the order we provide but we do want students to spend at least 10-25 minutes a day on the program. Daily practice helps with long term retention and good study habits!
    • - Students should be completing enough lessons during the week that they successfully pass the spelling & vocabulary tests.
    • - Students generally spend one week mastering one word list.
    • - If the student fails any lesson (below a 70%) they should redo it
    • - Student should not move to the NEXT word list until they successfully pass the Spelling Test & Vocabulary Test with a score of 100%.
    • - If your student does not enjoy a spelling lesson (for example: HangABot lesson) then they can skip it.
    • - Students should take a Spelling Test via the Pen & Paper Spelling Test module. Teachers/parents need to grade this test manually.
    • - Students should do the Spelling Quiz as this helps with standardized testing.
    • - Students should do ALL the vocabulary lessons (except the crossword puzzle, this module is optional) as each vocabulary lesson focuses on something different.
    • - The WRITING section is optional. If your student already has a lot of writing reinforcement in their curriculum this section can be skipped all together.
    • - For our Tricky 450! Word lists, we highly recommend students take the mid-term and final.
  • Can I turn the Game Page off?

    Yes. Log into your teacher's account and click on 'Rewards - Game Page' on the left navigation. Once on your Settings Page, click on the -Game Page Setting' button. It's on the teacher's Game Page that teachers can set the Game Page for their students to On, Off or Weekends Only, ect... Also you can control how many games students can play daily.

  • Troubleshooting Audio or Connectivity Issues
    Audio or Connectivity Issues:

    1. Clear Browser Cache - most issues are resolved by clearing your cache. On most browsers you can clear your cache by pressing the
    "CTRL + SHIFT + DEL" keys at the same time.

    2. On a school network? Please contact your IT person and request the below:

    • - Designate www.VocabClass.com as a trusted site on your school's network.
    • - Designate www.VocabClass.com as a regularly-cached site on your school's network.
    • - Check that your school network is not blocking MP3 files. If they are, your IT person will need to mark www.VocabClass.com as an approved site for MP3 files.
    • - Whitelist our admin@VocabClass.com emails

    Loading Issues:

    If you see a white page this may be because you are not logged in or not connected to the Internet . You need a strong broadband connection to use our program.

    • 1. Make sure your Internet connection is strong.
    • 2. Please make sure you are LOGGED in as a teacher or student and have selected a word list.
    • 3. Go to the home page and log in.
    If the above solutions do not fix your issue please:

    2. eMail: admin@VocabClass.com

    4. Phone: (888) 448-3363

  • How do my students earn game coins?

    One game coin is earned with each passed lesson (70% or greater). Only one game coin is given per lesson, per word list. If students retake a passed lesson (let's say the student initially scored 80%) and the student retakes this lesson and scores a 88% or 100%, the student WILL NOT receive another game coin.

    The student already earned a game coin the 1st time he/she played this lesson and passed it. If the student initially failed the lesson and then retakes the lesson and passes, the student will be rewarded with one game coin.

    The reason we only give ONE game coin per passed lesson per word list is because we do not want students playing easy lesson over and over again just to earn game coins.

    Teachers have the options of turning the Game Page on/off or to weekends only.

    Teachers can also customize the their game page and turn any game on/off

  • How do my students in different grades/levels find their word lists?

    You can assign word lists from our Mange Word Lists feature.

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